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H&R Block with IBM Watson Reinventing Tax Preparation

Posted on Feb 10, 2017 in Noticias / News

IBM and H&R Block today announced a new consumer-facing technology at H&R Block retail locations that incorporates IBM Watson to enhance client experiences and help deliver the best outcome for each unique tax situation.​

The collaboration between H&R Block and IBM represents the first time Watson will be applied to tax preparation, enabling millions of filers to benefit from the industry-leading expertise of H&R Block’s tax professionals, who will now partner with Watson to improve the client experience and aid in identifying credits and deductions.

The new solution relies on cloud-based Watson services to understand context, interpret intent and draw connections between clients’ statements and relevant areas of their tax return.​​

Watson will work alongside H&R Block Tax Pros as they take clients through the tax return process, suggesting key areas where he or she may qualify for deductions and credits.

 



Carnival Corporation Introduces Game-Changing Guest Experience at CES

Posted on Jan 12, 2017 in Gadgets, Noticias / News

World’s largest leisure travel company develops interactive guest experience platform to enable elevated service levels through enhanced guest interactions before, during and after cruise vacations

A next-generation wearable device, personal digital vacation concierge and an Internet of Things network of intelligent sensor technology combine to elevate guest experiences in the travel industry, and beyond

CEO Arnold Donald will be first travel industry executive to deliver opening CES keynote at the world’s largest consumer technology trade show


LAS VEGAS, Jan. 4, 2017 – Carnival Corporation & plc (NYSE/LSE: CCL; NYSE: CUK), the world’s largest leisure travel company with 10 global cruise line brands, today announced it has developed the world’s first interactive guest experience platform capable of transforming vacation travel into a highly personalized and elevated level of customized service for millions of guests.

The company unveiled the Ocean Medallion, a first-of-its-kind wearable device that enables a personal concierge by bridging the physical and digital worlds to deliver a new level of personalized service not previously considered possible — including sophisticated wayfinding, food and beverage on demand, an array of interactive gaming, personalized entertainment experiences and more. The quarter-sized, 1.8-ounce disc can be accessorized with jewelry, clips, key chains and bands or simply carried in a pocket or pocketbook.

Powered by proprietary technology developed by Carnival Corporation that features an Internet of Things (IoT) network of intelligent sensors and experiential computing devices, the Ocean Medallion revolutionizes guest service not only for the cruise industry, but the broader vacation industry. It will be officially introduced by CEO Arnold Donald on January 5 when he becomes the first travel industry executive to deliver the opening keynote address at CES, the world’s largest annual consumer technology trade show.

The Ocean Medallion goes well beyond the growing number of wearables used by theme parks and other vacation companies by leaving behind the required action of “tap” and ushering in a new paradigm for guest interactions.

Some of its benefits will:

  • streamline and expedite the port embarkation and disembarkation process
  • allow guests to access their staterooms as they approach the door (no keycard required)
  • locate friends and family around the cruise ship
  • enable guests to purchase merchandise without any transaction, cards or paper
  • deliver enhanced dining experiences based on food and beverage preferences
  • power an array of interactive gaming and immersive entertainment experiences
  • significantly enhance interactions with crew members and guests.

“With this interactive technology platform, we are poised to have our global cruise line brands at the vanguard of forever changing the guest experience paradigm – not just in the cruise industry but in the larger vacation market and potentially other industries,” said Carnival Corporation’s Donald. “Our focus is on exceeding guest expectations every single day and consistently delivering great experiences, and we do that extremely well. Now we are in prime position to take the guest experience to a level never before considered possible and build on cruising’s popularity and value as the fastest growing segment of the vacation sector.”

The Ocean Medallion is the only accessory needed to elevate the guest experience before, during and after each cruise in what the company is calling Ocean Medallion Class.

The Ocean Medallion pairs with an optional personalized digital concierge called the Ocean Compass, a digital experience portal available online, on smart devices, on kiosks in home ports, on stateroom TVs, on interactive surfaces located throughout the cruise ship and on devices carried by all guest service hosts.

Both innovations combine with an invisible network of proprietary sensors and computing devices embedded throughout the ship, home ports and destinations that collectively form the “Experience Innovation Operating System” – xiOS.

The proprietary xiOS uses a guest-centric, Internet of Things approach to enable guests to maximize their experiences in real-time based on their choices and preferences – delivering enhanced personalization across every aspect of their cruise vacation. The xiOS seamlessly leverages hardware and software to enable all experiences including access, lodging, food and beverage, entertainment, retail, navigation, payment and media.

The new guest experience platform will debut on Princess Cruises’ Regal Princess in November 2017, followed by Royal Princess and Caribbean Princess in 2018. The new Medallion Class on Princess Cruises will be rolled out over multiple years on the entire Princess Cruises fleet.

The guest experience platform is a key element of O•C•E•A•N or One Cruise Experience Access Network™, a bold new effort by Carnival Corporation focused on expanding the cruise vacation market through guest experience innovation, the development of original experiential media content that includes new TV programs airing on national TV, and expanding its portfolio of exclusive and unique destinations.

Rinspeed presents the clever urban “Oasis” runabout at the CES in Las Vegas and the NAIAS in Detroit in January 2017

Posted on Jan 12, 2017 in Gadgets, Noticias / News

Oasis_E1

Garden plot on wheels for the urban jungle

You can count on Swiss automotive visionary Frank M. Rinderknecht when it comes to reimagining mobility. With the Rinspeed concept vehicle “Oasis,” the ingenious self-driving electric vehicle for the city and surrounding areas, he refutes the deeply ingrained notion of the urban jungle that requires SUVs the size of battle tanks for the daily struggle for survival. His alternative concept: a maneuverable speedster with an integrated small garden plot behind the windshield.

The Rinspeed boss therefore challenges the martial appearance with mobile urban gardening. With its large glazed areas and shrouds on the front wheels, the refined and swift two-seat runabout looks rather futuristic and is somewhat reminiscent of a modern interpretation of famous Star Wars icon R2D2. They both can turn on their wheels with almost a zero radius. In the case of the “Oasis,” thanks to a special steering angle, two in-wheel electric motors and torque vectoring, all developed by ZF on Lake Constance.

The self-driving Swiss vehicle is not a wallflower or strictly functional like the Google Car, but rather “next gen” – with a host of technical and visual treats inside. Because in keeping with a great tradition, the twenty-third Rinspeed concept car was again engineered by Swiss company 4erC and executed by Esoro.

Speaking of inside: The ultimate eye-catcher is the small garden with enough space for growing radishes or even little Bonsai trees. Automotive supplier Kostal adds the element of nature to the car to make it a true third space. “Home+Garden” becomes “Car+Garden” – brought together by a custom removable planter.

The small garden plot is just one of features that creates a new living space in the interior of the car. Armchairs, sideboard and TV provide a modern living room ambience in white. Everything looks welcoming and inviting, thanks to the efforts of the innovative Swabian textile developers at Strähle+Hess, and Dutch company Stahl, the world market leader in leather and synthetic surfaces in automotive interiors. Together, they created a remarkable ensemble of natural, functional leather with various designs and surfaces complemented by textiles with bright edging highlights. For this purpose, Schoeller Spinning Group supplied an all-new highly elastic wool yarn. Also worthy of note are the elegant aluminum seat bases from GF Automotive in bionic lightweight design, the futuristic retractable air vents, and the multi-purpose storage box from Dr. Schneider Unternehmensgruppe. The floor is made from real wood, and created by the specialists from MeisterWerke. All adhesive bonds in and on the “Oasis” are realized with innovative adhesives from Sika Automotive.

Always a step ahead: In the “Oasis,” the journey becomes the destination

An eerie quiet around the football arena, but the activities on Twitter show: Injury time is almost up and tens of thousands of fans will soon flood the streets. The Rinspeed “Oasis” is equipped with Harman LIVS technologies (Life-Enhancing Intelligent Vehicle Solutions), which put it always a step ahead, and its finger on the pulse of the social web – the “Oasis” has long since planned the alternative route.

The “Oasis” lets its driver know that several Facebook friends with similar tastes have recently liked a new restaurant that just opened nearby. A quick ‘Ok’ signaled to the personal assistant of the “Oasis,” and the table has been reserved. That fast.

To interact with the Harman system, the occupants use a slightly curved 5K widescreen display with voice- or gesture-control that spans the width of the “Oasis” in front of its passengers. In manual mode, it presents the most important information in condensed form. The images of the electronic rearview mirrors are dimmed when not needed.

The steering wheel from ZF folds flat and thus turns into a keyboard or work surface. The car thus becomes a self-driving office on wheels, complete with Office productivity software and Skype video telephony with live translation. The personal assistant not only knows which of the occupants is talking to it at the time, but also in what language the occupant speaks. The “Oasis” passengers are able to exchange and share interesting news on social media channels by using swiping gestures. In keeping with a ten-year tradition, a mechanical Carl F. Bucherer watch is integrated on the steering column. What is more: On the “Oasis,” the new Manero Flyback is rewound by the steering motions.

The next business trip begs. After dropping its owner off at the airport, the “Oasis” chauffeurs a nice couple who had searched for a ride on Facebook into the city. After dropping them off at their destination, the “Oasis” goes on Twitter to let the owners’ friends know that it is available for use at any time. They are able to summon it via WhatsApp and other social media apps. Two days later, the “Oasis” returns to the arrivals terminal of the airport, thanks to Harman LIVS punctual to the minute and unperturbed by potential flight delays, traffic jams and long lines at the baggage claim.

Curtains up for the evening entertainment with viewing enjoyment in CinemaScope, accompanied by the Harman Kardon 24-channel sound that virtually follows the passenger as the seat glides into the fully reclined position. The personal assistant takes a photo of the stunning sunset in passing – the “Oasis” keeps a diary and if desired also acts as a travel blogger to keep the Instagram followers up to date.

Feeling like taking back the wheel? Gladly – after passing an automatically administered fitness and alertness test.

By the way, the personal assistant is also at the driver’s disposal outside the car. Thanks to a link to the Harman Ignite Cloud Platform, it allows controlling the owner’s smart home from the “Oasis,” for example. Always a step ahead, it takes care of the lights and the wellness climate as the situation demands. BlackBerry QNX supplies an integrated and certified secure and protected software platform for self-driving vehicles.

The windscreen serves as a giant display for virtual and augmented realities. Holographic laser projection technology developed by WayRay allowed to make area covered by displays significantly larger than in conventional head-up display used today. US Company Techniplas, a specialist for cognitive and networked products, developed the multi-functional rear window. It integrates not only the usual lights at the back of a car; it also serves as a display panel for the integrated clever micro delivery box. It can even be cooled or heated as needed. As a special touch, the box was sized to fit a power bank form EVA Fahrzeugtechnik, which increases the range of the “Oasis” when circumstances demand.

When it comes to automotive lighting, Rinspeed relies on proven Osram quality. The manufacturer supplies the powerful LED headlights and the two projectors in the front surround. The LED ambience lighting with reading lights integrated into the headliner comes from Forster Rohner.

The who’s who in the use of the vehicle

Who will own the car, who will operate it and what will it be used for? Rinspeed boss Rinderknecht has designed and equipped the car to keep all conceivable options open – if society is willing to share goods in a beneficial way. “Oasis” can be a shopping cart in the morning, a shipping services counter for a parcel service in the afternoon, and a pizza delivery vehicle at night. A digital access system from German supplier Huf makes it possible.

Apart from consulting firm EY, which contributed a study on the individualization of mobility, the masterminds behind the “Oasis” also include TOG-Tübitak. The Turkish research center – an institution not unlike the German Fraunhofer Institute – examines issues of tomorrow’s transport in its own mobility lab.

However, even the “Oasis” does need a dash of masculinity: Futuristic 20-inch Borbet Aero Design rims with laser-engraved “Oasis” logo underscore the vehicle dynamics.

Transmitting large volumes of data and information requires perfect connections and consequently is of fundamental importance for autonomous driving in particular. The intelligent antenna systems from Vites integrated into the roof play a crucial role in this regard.

Intelligent traffic management solutions from Siemens help optimize the traffic flow and thereby are a factor in providing more comfort in traveling, minimizing emissions, and enhancing the safety of all road users – for example, by warning road users of an approaching emergency vehicle. The “Oasis” uses different sensors based on NXP technology to capture a 360-degree view of its surroundings with pinpoint precision. Thanks to vehicle-to-vehicle communication, it can even look around corners and obstacles. This sensor fusion is then used to compute the safe driving maneuver.

An innovative app from MHP allows choosing potential passengers by interest or profession. For passionate car enthusiasts who just met, this can make the long drive to the vintage car event a sheer pleasure. The “Mini Mica” from connectivity specialist Harting is a scalable and flexible computing architecture, which uses different modules for adapting the “Oasis” to the particular requirements of the vehicle user, and installs the corresponding technology features. This makes an individualization of the “Oasis fleet” with efficient use of resources possible. The secure transmission of data and information was tested and certified by independent and impartial certification specialist Dekra. Axa Winterthur provides insurance and peace of mind if the unthinkable happens.

Urban gardening on wheels as a new trend? A little bit out there? Maybe. But as always, the creation of Swiss mobility innovator Frank M. Rinderknecht is an oasis for inspiration in the otherwise rather expansive automotive wasteland. On display at the CES in Las Vegas and the NAIAS in Detroit in January 2017, and in spring 2017 – in a manner of speaking, in the Swiss national own front garden – at the Geneva Motor Show. As always, put in the best light by Vollmond Advertising Agency from Saarland, Germany.

Surfing above the clouds: Lufthansa and Austrian Airlines going online on short haul and mid-range flights too

Posted on Jan 12, 2017 in Noticias / News

170110_DAF_Vorbereitung 153

  • Internet access also on inner-European routes
  • Lufthansa and Austrian Airlines starting next phase of testing to include free service to passengers
  • Product launch in the first quarter, initially on 10 Airbus aircraft from the A320 family
  • Three service packages available in future, priced at EUR 3, EUR 7 and EUR 12.

2017, the year of Digitization

Digitalization has not only changed our way of living and our private consumption habits, it has also been a formative force in strategic development and in the design of business processes for a long time now.

This also applies to the airline industry, where digital options are changing the range of products and services offered. This trend leads to disruptive innovation and opens up an entire universe of possibilities, inviting us to look at existing structures in a new light, and enabling us to break new ground – with a view to the customer experience, but also in our business areas.

The fourth dimension

Posted on Oct 3, 2016 in Noticias / News

SEAT presents the new Ateca X-Perience at an innovative stand featuring 4D technology

Just as you would expect to see in a cinema, 48 people are waiting for the feature to begin. Sitting in their seats, the spectators are wearing headphones and virtual reality headsets. However, this is no ordinary cinema, but a special projection area on the SEAT stand at the Paris Motor Show. We get to experience the emotions first-hand look!
The session begins and we are transported quite literally to Barcelona, the brand’s birthplace. The seats tilt and sway and the spectators’ initial reactions include smiles and sounds of surprise and admiration as we are taken on a 4D tour of the streets of Barcelona. The virtual tour also enabled spectators to discover the brand’s latest products, such as the new SEAT Ateca X-Perience, a more adventurous, off-road version of the Ateca that is prominently on display in Paris.
But the futuristic experience does not end here. In front of the amphitheatre are three enormous screens and several people are using BitBrain technology to create their ideal car configuration.

A succession of images on the screens shows views of the mountains, the beach, a concert in the Barceloneta district or a siesta in a hammock. Several sensors take readings of the emotion that each image suggests to determine viewers’ main character traits and define what the perfect car would be like for the person performing the test.

In the next ten years, the auto industry is going to experience a revolution with innovations that include electrification, digitisation, new mobility services or the connected car. At the Paris Motor Show, SEAT is demonstrating it is ready for the future.

 

Un acuerdo entre Amadeus y Zingle revoluciona la comunicación y la experiencia de los huéspedes

Posted on Sep 6, 2016 in Otros

victoria hernandez-reportaje

En la actualidad, los SMS y la mensajería instantánea son la tendencia más destacada en el sector hotelero, ya que proporcionan a los huéspedes un nivel de personalización sin precedentes.

 

Madrid, 30 de agosto de 2016: En una coyuntura en la que el número estimado de usuarios de teléfonos móviles superará los 4.770 millones en todo el mundo antes de 2017[1] y el volumen mensual de mensajes de texto alcanza ya los 350.000 millones[2], el crecimiento en el uso de dispositivos móviles y sistemas de SMS y mensajería instantánea está convirtiéndose en una de las tendencias más importantes del sector hotelero. En vista de lo anterior, los hoteles de todo el mundo están reaccionados para aprovechar las tecnologías de mensajería instantánea a fin de mejorar la interacción con sus huéspedes, lograr una mayor fidelización, ampliar su diferenciación competitiva y aumentar sus ingresos. Gracias al acuerdo entre Amadeus y Zingle, ahora los gerentes de los hoteles pueden enviar SMS y mensajes instantáneos a los clientes, proporcionándoles un nivel de personalización sin precedentes.

En el día de hoy, Amadeus —proveedor líder en la prestación de soluciones tecnológicas avanzadas para el sector de los viajes a escala mundial— y Zingle —una de las principales empresas de desarrollo de plataformas de software de mensajería instantánea— han anunciado un acuerdo de colaboración que integra las tecnologías de esta última en las soluciones de optimización para servicios de hostelería de Amadeus y ofrece a los hoteles los sistemas móviles de SMS y mensajería instantánea que necesitan para prestar un mejor servicio a sus clientes y optimizar su comunicación con ellos.

Gracias a dicho acuerdo, Zingle permitirá a las empresas hoteleras que implanten los productos de optimización de servicios de Amadeus enviar SMS y mensajes instantáneos a sus huéspedes a través de cualquier canal móvil. De esta forma, el personal de dichos establecimientos podrá comunicarse con sus clientes en cualquier momento durante su estancia a través de una plataforma bidireccional integrada, que reduce significativamente las ineficiencias operativas y los tiempos de espera. Además, los empleados podrán gestionar de una forma sencilla todas sus comunicaciones mediante un simple buzón de correo entrante compartido entre todos los departamentos.

Desde la perspectiva de los huéspedes, contar con una plataforma para enviar SMS al personal del hotel sin necesidad de descargar una aplicación hace que la interacción sea directa, instantánea y sencilla. Así, dado el uso rápido y natural que hoy en día hacemos de la mensajería móvil, los huéspedes podrán enviar un mensaje al servicio de habitaciones para, por ejemplo, pedir comida o bebida o comunicar que su televisor se ha averiado, con lo que mejora la experiencia general de los clientes durante su estancia.

The Breakers, un resort privado de lujo ubicado en Palm Beach, Florida, ya se está beneficiando de esta asociación entre Amadeus y Zingle. «La dirección recibe una media de entre 40 y 100 mensajes de texto diarios de los huéspedes solicitando asistencia para cuestiones básicas», afirma Darren Hirsowitz, Director of Finance & Business Analytics. «Una vez que el cliente empieza a sentirse cómodo enviando mensajes de texto al hotel para satisfacer sus necesidades, la comunicación entre este y nuestro equipo mejora sustancialmente, con lo que aumenta la satisfacción general con la experiencia holística que le proporciona el resort. En este sentido, el verdadero avance es la capacidad de conectar con el huésped mediante los medios y procesos a los que ya está acostumbrado».

Al conjugar las amplias posibilidades de la solución de mensajería instantánea móvil de Zingle con las soluciones de optimización para servicios de hostelería de Amadeus, los hoteles están dando pasos de gigante en la que es una de las tendencias de mayor crecimiento en el sector, diferenciándose, con ello, de sus competidores. Además, al reducir los retrasos y tiempos de espera innecesarios, proporcionar una comunicación personalizada e intensificar la interacción con los clientes, los hoteles brindan un nivel de personalización sin precedentes.

«En la actualidad, los huéspedes de los hoteles hacen un uso intenso de las soluciones de movilidad y estamos convencidos de que integrar la plataforma de Zingle en las soluciones de optimización para servicios de hostelería de Amadeus ofrece la solución más rápida y optimizada posible tanto para los hoteles como para sus clientes», manifiesta Ford Blakely, fundador y CEO de Zingle.

«Las soluciones de optimización para servicios de hostelería de Amadeus dan un paso más en la comunicación directa con los huéspedes y transforman los mensajes de texto en solicitudes que pueden responderse a través de una API abierta que se integra en los sistemas de los proveedores de aplicaciones de mensajería», comenta Luis C. Segredo, EVP of Strategic Initiatives, Hospitality Division, Amadeus.

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Acerca de Zingle

En la nueva era de la mensajería móvil instantánea, Zingle es una solución de software que ayuda a las empresas a comunicarse con sus clientes a través de SMS y otros canales, al permitirles interactuar con sus usuarios, prestarles apoyo y responder a sus necesidades. La plataforma en tiempo real para empresas de Zingle funciona en cualquier dispositivo y proporciona todas las herramientas de software necesarias para brindar una experiencia de servicio al cliente instantánea, integrada y procesable. Zingle fue una empresa pionera en el ámbito de la mensajería instantánea para empresas al ser la primera que ofreció mensajería instantánea al sector corporativo a través de su plataforma, patentada en 2009.

zingle.me

 

Acerca de Amadeus

Amadeus es una empresa de referencia en la prestación de soluciones tecnológicas avanzadas para el sector de los viajes a escala mundial. Entre los grupos de clientes de la compañía se incluyen proveedores (aerolíneas, hoteles, compañías ferroviarias, líneas de ferry, etc.), distribuidores de productos turísticos (agencias y portales de viajes) y compradores de viajes (corporaciones y empresas de gestión de viajes).

El grupo Amadeus cuenta con aproximadamente 14.000 empleados en todo el mundo repartidos por sus sedes de Madrid (oficinas centrales), Niza (desarrollo) y Erding (operaciones), así como por 70 organizaciones comerciales (ACO, Amadeus Commercial Organisations) a escala global, y dispone de oficinas en más de 190 países.

El grupo aplica un modelo de negocio basado en el procesamiento de transacciones.

Amadeus cotiza en las bolsas españolas bajo el símbolo AMS.MC y forma parte del índice IBEX 35.

[1] Fuente: http://www.statista.com/statistics/274774/forecast-of-mobile-phone-users-worldwide/

[2] Fuente: http://www.mmaglobal.com/about/industry-overview