H&R Block with IBM Watson Reinventing Tax Preparation
IBM and H&R Block today announced a new consumer-facing technology at H&R Block retail locations that incorporates IBM Watson to enhance client experiences and help deliver the best outcome for each unique tax situation.
The collaboration between H&R Block and IBM represents the first time Watson will be applied to tax preparation, enabling millions of filers to benefit from the industry-leading expertise of H&R Block’s tax professionals, who will now partner with Watson to improve the client experience and aid in identifying credits and deductions.
The new solution relies on cloud-based Watson services to understand context, interpret intent and draw connections between clients’ statements and relevant areas of their tax return.
Watson will work alongside H&R Block Tax Pros as they take clients through the tax return process, suggesting key areas where he or she may qualify for deductions and credits.